Our Time of Day routing module is a simple service that allows you to redirect the inbound calls that your NTS number receives depending upon the time-based rules in the service set up.

With the service, it is possible to welcome a caller by way of a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility for those calls you can't answer. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.

Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a hunt group too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account.

Other more advanced routing modules available for you include Geographic Routing and also Ratio Routing plans. Any of the routing options can be used singularly or be used as a 'bolt on' addition to any other service.

Features

• Web-based updates by you
• Quick and simple to use
• Professional call connect message
• Hunt group option to use multiple agents
• Queue and call recording options
• Voicemail options available
• Out of hours call routing
• Delivery of voicemails in wav format