Taking the One to One a step further, we also offer our One to Many service, which works in principally the same way but can also route calls between up to 5 different destinations if one line is busy or temporarily unavailable. If you have staff that deal with inbound enquiries, by using this service, you can effectively operate a number of agents in a group. As with the One to One, it is also possible to welcome your callers with a pre-connection message that you can personalise yourself, or use the 'whisper' message to announce who has called you.

With both these services you can change the routing of your number instantly, or change the position of a particular destination in your One to Many plan, 24 hours a day, without the need to contact us. Both also offer a voicemail option should you not be available. Alternatively, if you don't wish to use the voicemail facility on these services, callers can simply be informed that no one is currently available to take the call.