This is an advanced voice call recording solution built within the telephone network that will record your phone calls remotely, without the need for call recording software or equipment.
This is for inbound calls only. The customer can choose whether to record all or part of the conversation, or whether to record a key part of the conversation using the * and # keys. There is an introductory message. This can be a standard message, "off the shelf", or is recordable. There is an on-line storage option, retrievable from a web-site. Alternatively, messages can be delivered to an e-mail address in an MP3 format. The on-line storage option can be accessed using NGN, Caller No., Destination No., Time of Day and Day of Week. Records are stored for 7 yrs. The cost for this storage is £30 per 500 hrs.
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· Complete digital voice call recording solution based within the telephone network
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· Remote call recording service, no on-site equipment or software
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· Instant search and playback of call recordings through a secure web portal
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· No upfront capital expenditure
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· Quick to set-up, usually with 3-4 working days
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· Low rental charge, from just £10 per month
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· Long-term call storage available
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· Record calls remotely from multiple sites or homeworkers
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· No maintenance worries
Features & Benefits
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Cost effective
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No capital expenditure cost
Low monthly rental charge
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No on-site equipment required
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Quick to set-up – usually within 3-4 days
No backup or data loss issues
No maintenance worries
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Dynamic
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Works over multiple sites or locations
Ideal for homeworkers
Easy to move location or add additional sites
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Web based access & playback
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Access & listen to calls from anywhere
Long term storage
Replicated backup copies
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We do offer flexible packages if more than one service is required. The line rental will vary depending on the type of number connected to the service. (The connection fee and the first quarterly line rental are always taken in advance. After the first quarter, line rental can be paid on a monthly basis).
PLEASE NOTE: All virtual services are only available on specific 08 number ranges. If you are looking to add this service to an existing number, call charges to number holder may apply. Please call 0800 007 6000 for more details.
Costs (For Standard Services Only)
Setup Fee: £39.99 + VAT (a one-off fee)
Line Rental: £29.99 + VAT per Quarter
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